Privacy Policy

1. Introduction

Beigang Pipes ("we", "us", "our") operates a home plumbing call-out service based at No. 88, Zhongshan Road, Beigang Township, Yunlin County 651, Taiwan. This policy describes how we collect, use, and protect personal information submitted through our website at beigang.sbs or provided directly when booking a service.

We process personal data in accordance with applicable Taiwan legislation, including the Personal Information Protection Act (個人資料保護法, PIPA). By using our website or booking our services, you accept the practices described here.

For privacy-related questions, contact us at [email protected].

2. Data We Collect

Information you provide

• Name and contact details (phone number, email address)
• Home or property address when relevant to booking a visit
• Description of the plumbing issue submitted via our contact form
• Any additional information you choose to include in your message

Information collected automatically

• Browser type and version, device type, and operating system
• Pages visited and time spent on each page
• Referring URL (the page you visited before arriving at our site)
• General geographic location (country/region level only, derived from IP address)

Cookies

We use cookies to track consent preferences and gather anonymised site usage data. See our Cookie Policy for full details on types and purposes.

3. How We Use Your Data

• Service delivery: To confirm, schedule, and carry out your plumbing call-out visit.
• Communication: To respond to enquiries and send confirmation messages related to your booking.
• Service records: To maintain records of previous work carried out at your property so we can refer to them on future visits, with your implied consent from ongoing use of the service.
• Site improvement: To understand how visitors use our website and identify any usability issues.
• Legal compliance: To meet any obligations required by Taiwan law, including tax and business record-keeping requirements.

We do not use your personal data for direct marketing without your explicit consent.

4. Legal Basis for Processing

• Contract performance: Processing necessary to carry out your booked service.
• Legitimate interest: Maintaining service records and operating a working website.
• Consent: Cookie-based analytics and any optional communications you opt into.
• Legal obligation: Retaining business records as required by Taiwan tax and commercial law.

5. Data Retention

Contact form submissions and booking records are retained for up to 3 years from the date of last contact or last service visit, after which they are securely deleted. Tax and invoicing records are retained for the minimum period required by Taiwan law (currently 5 years). Cookie consent data is stored locally on your device and expires according to the settings described in our Cookie Policy.

6. Data Sharing

We do not sell, rent, or trade your personal information. We may share limited data with:

• Website hosting and analytics providers who process data on our behalf under contractual data processing agreements.
• Legal or regulatory authorities if required by Taiwan law or a valid legal order.

No personal data is transferred outside Taiwan except to internationally operated services (such as analytics platforms) that comply with applicable data protection standards.

7. Data Protection Measures

We take reasonable steps to protect your personal information, including:

• HTTPS encryption for all data transmitted through our website
• Access to customer records limited to relevant team members on a need-to-know basis
• Physical records stored securely at our business premises
• Regular review of who has access to stored data

In the event of a data breach that is likely to affect your rights, we will notify you without undue delay and take steps to limit the impact.

8. Your Rights

Under Taiwan's Personal Information Protection Act and general data protection principles, you have the right to:

• Access a copy of the personal data we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your data, subject to legal retention requirements
• Object to processing where we rely on legitimate interest as the legal basis
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Personal Data Protection Commission or relevant authority in Taiwan

To exercise any of these rights, contact us at [email protected]. We will respond within 15 working days.

9. Third-Party Links

Our website may contain links to external sites, including map services and social platforms. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any external site you visit.

10. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected data from a minor, please contact us so we can delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. The current version will always be available at beigang.sbs/privacy-policy.html with the "Last Updated" date shown at the top. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

12. Contact

For any privacy-related questions or requests:

• Email: [email protected]
• Address: No. 88, Zhongshan Road, Beigang Township, Yunlin County 651, Taiwan
• Phone: +886 5 783 6402